At Laser & Cosmetic Surgery Specialists, PC, we understand your aspirations to look your absolute best, and we are committed to doing everything possible to help you accomplish this objective. Furthermore, we want you to feel welcome, comfortable, and appreciated throughout the entire process of your personal transformation.
And once you have reached your goals, you can count on us to be there to participate in the celebration of your reinvigorated and rejuvenated self, helping you to maintain the new look that you have achieved.
During your consultation with Dr. Rubinstein, you will receive individualized recommendations and care that are based on your needs, goals, and lifestyle. You will be able to choose from a number of different options. In many situations, should it be in your best interest, less invasive procedures can be done with very dramatic results.
You will also meet with one of Dr. Rubinstein’s patient care coordinators and nurse to answer additional questions you may have to assist you in the decision process. The patient care coordinator will be happy to give you names of other respected plastic surgeons if you are interested in obtaining a second opinion. Names of former patients who have agreed to be contacted will be given upon request. A pre-operative visit will be scheduled 2 weeks prior to surgery.
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All your questions regarding pre and post operative care and any associated potential risks from the procedure will be discussed in detail at that time. This information will be e-mailed to you for your review prior to the visit.
Please bring the following to your consultation:
- Please complete all forms sent to you via email prior to your visit. If you do not have an email address, please come to your appointment 30 minutes earlier. These forms can also be downloaded from our web site. This will give you ample time to review all forms and sign where necessary.
- Photos of yourself from 10, 20 plus years ago if you are contemplating a rejuvenation procedure. Dr. Rubinstein will analyze the changes with you so that we can help you turn back time naturally. Video imaging is often times performed to better understand what changes can be made.
- A list of medications you are presently taking. Also be prepared to discuss your medical history.
- If applicable, bring X-Rays and medical notes pertaining to trauma suffered.
- If applicable, bring the necessary insurance information and your referral slip. This will save time and allow us to help you process any claims.IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.
Video Imaging
Using comprehensive computer video imaging, we can show you how you can improve your appearance and give you an idea of how you’ll look after the surgery. This helps you understand the surgical process, the extent of the treatment prescribed, and to see the benefits of plastic surgery. Computer imaging has its limitations as it tries to make 3-D changes in a 2 dimensional computer screen. Although video imaging is invaluable in patient education, the results should not be used to determine exact outcomes. Typically, the actual outcome is more natural and impressive that the imaging process itself.
Consultation Fee
Your $200 consultation fee will be applied towards services. Charging $200 for a consultation and our 48 hour cancellation policy has benefited our patients because it has reduced our no show and last minute cancellation rate that is prevalent in the field of cosmetic surgery. Many plastic surgeons choose to rectify this problem by double booking their schedule. This could result in you feeling rushed during your consultation and or treatment. By adhering to our policy, we are able to secure that time slot for your needs.
X-Ray
If your physician has requested X-Rays or CT scans, please obtain a copy of these films and bring them with you for the consultation
Medi-Spa Consultation
The Skin Care & Cosmetic Surgery Center is dedicated to providing the latest spa and cosmetic surgery treatments. The following are instructions that will help guide you through the initial consultation and treatment process.
Dr. Rubinstein and our highly medically trained skin care specialists perform all consultations. You will be given a patient history questionnaire to fill out prior to the consultation. This will help guide our staff in providing you with the best individualized treatment plan. For your convenience, this questionnaire can be found online.
Spa treatments can be scheduled on the same day as your initial consultation. Avoid using Retin A, hydroquinone, glycolic acid, vitamin C topical products 48 hours before and after any of our facial and laser treatments. Upon arrival to the spa, please remove all makeup so that we may perform an in depth skin analysis. Normal activities can be resumed immediately. Any brief skin redness from the treatment can easily be concealed with make up.
At the time of your consultation, various treatment options will be presented. The cost of these treatments will vary. Most treatments are performed in a series. Discounts ranging from 10% to 20% are offered on these spa packages.
E-Consultations
Many of our patients are from out of town. Many of your initial questions about a procedure can be answered by visiting our website. A consultation request can be made by calling the office or filling out the online consultation request form. Our highly trained staff are also available to answer phone and e-mail inquiries. Phone consultations can be arranged with Dr. Rubinstein after reviewing your questions, goals, and e-mailed photos. Please refer to our before and after gallery for preferred photography views. In general a front, oblique and side view (both sides) is most helpful incorporating the top of your head and ending at your lower neck. The consultation and cancellation policies and procedures apply. If you are having surgery, a face to face consultation will be scheduled the day before your surgery. We can assist you making travel arrangements. Helpful information is located on our website. It is not advisable to fly for one week after your surgery and local hotel accommodations can be made with our assistance.
Online Patient Registration
You may pre-register with our office by filling out our secure online Patient Registration & Health History Form located on our website. After you have completed the form, please e-mail to info@yourfacemd.com or fax to 845-913-9220. On your first visit to our office, we will have your completed form available for your signature. The security and privacy of your personal data is one of our primary concerns and we have taken every precaution to protect it.
Technical Note: Our online forms use the Adobe Acrobat 5 Plugin to allow patients the convenience of completing their health history and registration forms from home or work. Please download the free plugin from Adobe’s web site if it is not already installed on your system. It is important that you have at least version 5 of the plugin, in order to successfully use our forms.
Scheduling Surgery
During your consultation, you will also meet with our patient care coordinator. You will be presented with a procedure/surgery quote and various payment and financing options.
You are always welcome to speak with patients who have undergone similar procedures. If you are still unsure about your decision, Dr. Rubinstein prefers to make personal recommendations to other colleagues usually in Manhattan whose work he holds in high esteem. Our goal is for you to have the best experience even if it means referring to other qualified doctors for a second opinion or third opinion.
Once you have decided to schedule surgery, a pre surgical visit will be scheduled where all your questions will be answered regarding pre and post operative care and any potential risks that may be involved with your procedure. A non refundable 20% deposit is taken to secure your surgery date. Final payment for your surgery is made at time of the pre surgical visit. Sometimes pre surgical medical clearance will be requested from your primary care doctor. The surgery may be done in our office or at one of the local outpatient surgery centers located in Middletown and Fishkill. After surgery you will have several post-operative appointments to check your recovery.
In Case of Emergency
A vital part of our service is being available for your emergency needs. Please explain your problem to our receptionist, who will arrange an immediate appointment for you. Dr. Rubinstein provides 24-hour emergency coverage.
After hours you can reach Dr. Rubinstein or his partners on call by calling Physician’s Exchange at 877-375-5327. The operator on duty will relay your message to the doctor, who will return your call.
Cancellation Policy
Consultation Fees and Cancellations
Your $200 consultation fee will be applied towards services. Charging $200 for a consultation and our 48 hour cancellation policy has benefited our patients because it has reduced our no show and last minute cancellation rate that is prevalent in the field of cosmetic surgery. Many plastic surgeons choose to rectify this problem by double booking their schedule. This could result in you feeling rushed during your consultation and or treatment. By adhering to our policy, we are able to secure that time slot for your needs.
When making an appointment, the care coordinator will, after registering you in our system, take a credit card number that will be charged the day of the consultation. Should you need to cancel, we ask that you give us 48 hours notice. Patients who do not come for the appointment and who do not contact us in advance will be charged the full consult fee. There is $200 cancellation policy in effect for appointments with Dr. Rubinstein and $50 for the spa. Exceptions will be made for medical reasons, inclement weather, or emergencies.
Surgeries and Cancellations
Once you make a commitment to go forward, our office requires a 20% deposit of the surgery fee in order to secure a date. This deposit is non refundable. Furthermore, the surgery, along with any OR and anesthesia fees that are applicable, must be paid in full two weeks prior to the procedure. In the case of medical conditions or emergencies that may prevent you from going forward at the last minute, a credit to your account considered on a case by case basis by the surgeon, and, when appropriate, the hospital and the anesthesiologist.
Requestion Consultation Form
When you have read the above pertinent information, please complete the Request Consultation Form and submit to our office. We will reply within one business day during open hours.
